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Benchmarking in tourism and hospitality industries: the selection of benchmarking partners.

Book cover for Benchmarking in tourism and hospitality industries: the selection of benchmarking partners.

Description

This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a comprehensive description of studies on the practice of benchmarking in the tourism and hospitality industry. Chapter 3 deals with theoretical issues related to the measurement of business performance. Chapter 4 presents analytical techniques for estimating the unknown production function, basically classified as central tendency and frontier methods. Chapter 5 introduces the database (the Austrian Hotel and Restaurant Panel, 1991-97) used in the subsequent experimental studies and elaborates on existing performance studies in tourism research. Chapter 6 focuses on the application of mixture regression models as a central tendency's approach for the selection of optimal comparison partners. It includes an illustrative case example for the Austrian hotel and restaurant database. Chapter 7 discusses the data envelopment analysis (DEA) models and illustrates these using numerical examples. Chapter 8 introduces evolutionary data envelopment analysis, a completely new optimization technique for DEA problems to overcome at least some of DEA's main restrictions. Chapter 9 discusses developments and issues that are relevant for the future of benchmarking decision support systems and summarizes the most important research questions surrounding them. The book has a subject index.

Metrics

Book Chapters

Chapter: 1 (Page no: 1) Introduction. Author(s): Wöber, K. W.
Chapter: 2 (Page no: 11) Benchmarking studies in the tourism and hospitality industries. Author(s): Wöber, K. W.
Chapter: 3 (Page no: 23) Measuring business performance. Author(s): Wöber, K. W.
Chapter: 4 (Page no: 42) Methods for estimating the production function. Author(s): Wöber, K. W.
Chapter: 5 (Page no: 80) The Austrian Hotel and Restaurant Panel. Author(s): Wöber, K. W.
Chapter: 6 (Page no: 99) A mixture regression model. Author(s): Wöber, K. W.
Chapter: 7 (Page no: 123) Data Envelopment Analysis. Author(s): Wöber, K. W.
Chapter: 8 (Page no: 150) Evolutionary Data Envelopment Analysis. Author(s): Wöber, K. W.
Chapter: 9 (Page no: 193) Perspectives of benchmarking decision support systems in tourism and hospitality management. Author(s): Wöber, K. W.

Book details

  • Author Affiliation
  • Institute for Tourism and Leisure Studies, Vienna University of Economics and Business Administration, Augasse 2-6, A-1090 Wien, Österreich, Austria.
  • Year of Publication
  • 2002
  • ISBN
  • 9780851995533
  • Record Number
  • 20023127410