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CABI Book Info

Crisis management in tourism.

Book cover for Crisis management in tourism.


With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters 12-17) deals with tourism crises arising from natural causes, while part III (chapters 18-24) deals with tourism crises resulting from human actions. Part IV (chapters 25-26) concludes the book. This book will be of interest to researchers and practitioners in tourism.


Book Chapters

Chapter: 1 (Page no: 1) Crisis management in tourism: challenges for managers and researchers. Author(s): Laws, E. Prideaux, B. Chon, K.
Chapter: 2 (Page no: 13) Post-crisis forecasting: better make haste slowly. Author(s): Scaglione, M.
Chapter: 3 (Page no: 32) Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises. Author(s): Hall, D.
Chapter: 4 (Page no: 43) The evolution of an emergency management tourism faculty resource. Author(s): Drabek, T. E.
Chapter: 5 (Page no: 51) Aftermath of crises and disasters: notes for an impact assessment approach. Author(s): Moreira, P.
Chapter: 6 (Page no: 66) Western and eastern approaches to crisis management for global tourism: some differences. Author(s): Schmidt, P. Berrell, M.
Chapter: 7 (Page no: 81) Crisis in Bali: lessons in tourism recovery. Author(s): Gurtner, Y. K.
Chapter: 8 (Page no: 98) 'Crises' that scare tourists: investigating tourists' travel-related concerns. Author(s): Dolnicar, S.
Chapter: 9 (Page no: 110) For better or worse: consumer perceptions of factors impacting company crisis outcome. Author(s): McDonald, L. M. Sparks, B. Glendon, I.
Chapter: 10 (Page no: 129) Tourism and terrorism: an analytical framework with special focus on the media. Author(s): Freyer, W. Schröder, A.
Chapter: 11 (Page no: 142) Factors influencing crisis management in tourism destinations. Author(s): Campiranon, K. Scott, N.
Chapter: 12 (Page no: 157) Crisis management and tourism organizations: a comparative study in the European Alps. Author(s): Pechlaner, H. Abfalter, D. Raich, F. Dreyer, A.
Chapter: 13 (Page no: 170) Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster. Author(s): Huan TzungCheng
Chapter: 14 (Page no: 186) International tourism and infectious disease: managing the SARS crisis in Singapore. Author(s): Henderson, J.
Chapter: 15 (Page no: 200) A proposed model for tourism crisis management: the UK's foot and mouth disease crisis analysed. Author(s): Lyon, A. Worton, A.
Chapter: 16 (Page no: 217) Phuket: tsunami and tourism - a preliminary investigation. Author(s): Gurtner, Y. K.
Chapter: 17 (Page no: 234) Tsunamis, earthquakes, volcanism and other problems: disasters, responses and Japanese tourism. Author(s): Cooper, M. Erfurt, P.
Chapter: 18 (Page no: 252) The 'perfect storm': turbulence and crisis in the global airline industry. Author(s): Rhoades, D. L. Reynolds, R.
Chapter: 19 (Page no: 267) Responding to the crises of 2001: the Australian experience. Author(s): Anderson, B. Prideaux, B. Brown, G.
Chapter: 20 (Page no: 286) Restoring Kenyan tourism in crisis: Kenyan tourism's response to negative travel advisories 2003. Author(s): Beirman, D.
Chapter: 21 (Page no: 298) A comparison of pre- and post-9/11 traveller profiles: post-crisis marketing implications. Author(s): Litvin, S. W. Crotts, J. C.
Chapter: 22 (Page no: 310) Crisis communication response strategies: a case study of the Irish Tourist Board's response to the 2001 European foot and mouth scare. Author(s): Tiernan, S. Igoe, J. Carroll, C. O'Keefe, S.
Chapter: 23 (Page no: 327) The regional effects of terrorism on tourism: an empirical analysis. Author(s): Sloboda, B. W.
Chapter: 24 (Page no: 343) Sabah's responses to 11 September: a tourism analysis. Author(s): Awangku Hassanal, B. P. B. Wan Shawaluddin, W. H.
Chapter: 25 (Page no: 353) Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations. Author(s): Prideaux, B. Laws, E. Faulkner, B.
Chapter: 26 (Page no: 375) Reflections and further research priorities. Author(s): Prideaux, B. Laws, E.

Book details

  • Author Affiliation
  • School of Business, James Cook University, PO Box 6811, Cairns, Queensland 4879, Australia.
  • Year of Publication
  • 2007
  • ISBN
  • 9781845930479
  • Record Number
  • 20073028042