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CABI Book Chapter

Crisis management in tourism.

Book cover for Crisis management in tourism.

Description

With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters 12-17) deals with tourism crises arising from natural causes, while part III (chapters 18-24) deals with ...

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Chapter 25 (Page no: 353)

Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations.

This chapter is concerned with various events (crises; disasters; and changes in the structure of government, social organization or economic structure) that have the potential to disrupt established tourism flows, resulting in subsequent tourist activity that is very different from the trends forecast in either the overall level of activity or the pattern of flows, or both. The chapter explores strategies that may be employed to improve the effectiveness of forecasting in circumstances where there are few pre-existing indicators of factors that may adversely affect national tourism flows at some point in the future. Recent events in Indonesia are used as a case study to build the discussion. The chapter develops a conceptual framework that synthesizes the issues identified but does not attempt to develop a detailed alternative forecasting model; its purpose is to suggest a direction that may offer an alternative to supplement current forecasting methods. This chapter was originally published as a paper with the same title in Tourism Management (2003) 24(4), pp. 511-520.

Other chapters from this book

Chapter: 1 (Page no: 1) Crisis management in tourism: challenges for managers and researchers. Author(s): Laws, E. Prideaux, B. Chon, K.
Chapter: 2 (Page no: 13) Post-crisis forecasting: better make haste slowly. Author(s): Scaglione, M.
Chapter: 3 (Page no: 32) Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises. Author(s): Hall, D.
Chapter: 4 (Page no: 43) The evolution of an emergency management tourism faculty resource. Author(s): Drabek, T. E.
Chapter: 5 (Page no: 51) Aftermath of crises and disasters: notes for an impact assessment approach. Author(s): Moreira, P.
Chapter: 6 (Page no: 66) Western and eastern approaches to crisis management for global tourism: some differences. Author(s): Schmidt, P. Berrell, M.
Chapter: 7 (Page no: 81) Crisis in Bali: lessons in tourism recovery. Author(s): Gurtner, Y. K.
Chapter: 8 (Page no: 98) 'Crises' that scare tourists: investigating tourists' travel-related concerns. Author(s): Dolnicar, S.
Chapter: 9 (Page no: 110) For better or worse: consumer perceptions of factors impacting company crisis outcome. Author(s): McDonald, L. M. Sparks, B. Glendon, I.
Chapter: 10 (Page no: 129) Tourism and terrorism: an analytical framework with special focus on the media. Author(s): Freyer, W. Schröder, A.
Chapter: 11 (Page no: 142) Factors influencing crisis management in tourism destinations. Author(s): Campiranon, K. Scott, N.
Chapter: 12 (Page no: 157) Crisis management and tourism organizations: a comparative study in the European Alps. Author(s): Pechlaner, H. Abfalter, D. Raich, F. Dreyer, A.
Chapter: 13 (Page no: 170) Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster. Author(s): Huan TzungCheng
Chapter: 14 (Page no: 186) International tourism and infectious disease: managing the SARS crisis in Singapore. Author(s): Henderson, J.
Chapter: 15 (Page no: 200) A proposed model for tourism crisis management: the UK's foot and mouth disease crisis analysed. Author(s): Lyon, A. Worton, A.
Chapter: 16 (Page no: 217) Phuket: tsunami and tourism - a preliminary investigation. Author(s): Gurtner, Y. K.
Chapter: 17 (Page no: 234) Tsunamis, earthquakes, volcanism and other problems: disasters, responses and Japanese tourism. Author(s): Cooper, M. Erfurt, P.
Chapter: 18 (Page no: 252) The 'perfect storm': turbulence and crisis in the global airline industry. Author(s): Rhoades, D. L. Reynolds, R.
Chapter: 19 (Page no: 267) Responding to the crises of 2001: the Australian experience. Author(s): Anderson, B. Prideaux, B. Brown, G.
Chapter: 20 (Page no: 286) Restoring Kenyan tourism in crisis: Kenyan tourism's response to negative travel advisories 2003. Author(s): Beirman, D.
Chapter: 21 (Page no: 298) A comparison of pre- and post-9/11 traveller profiles: post-crisis marketing implications. Author(s): Litvin, S. W. Crotts, J. C.
Chapter: 22 (Page no: 310) Crisis communication response strategies: a case study of the Irish Tourist Board's response to the 2001 European foot and mouth scare. Author(s): Tiernan, S. Igoe, J. Carroll, C. O'Keefe, S.
Chapter: 23 (Page no: 327) The regional effects of terrorism on tourism: an empirical analysis. Author(s): Sloboda, B. W.
Chapter: 24 (Page no: 343) Sabah's responses to 11 September: a tourism analysis. Author(s): Awangku Hassanal, B. P. B. Wan Shawaluddin, W. H.
Chapter: 26 (Page no: 375) Reflections and further research priorities. Author(s): Prideaux, B. Laws, E.

Chapter details

  • Author Affiliation
  • James Cook University, PO Box 6811, Cairns, Queensland 4879, Australia.
  • Year of Publication
  • 2007
  • ISBN
  • 9781845930479
  • Record Number
  • 20073028062