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CABI Book Chapter

Crisis management in tourism.

Book cover for Crisis management in tourism.

Description

With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters 12-17) deals with tourism crises arising from natural causes, while part III (chapters 18-24) deals with ...

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Chapter 8 (Page no: 98)

'Crises' that scare tourists: investigating tourists' travel-related concerns.

This chapter reports on the results of two empirical studies that aimed at eliciting currently perceived risks from the tourist marketplace, and investigates the differences in statements of concerns with respect to different tourism settings. One study was conducted among undergraduate students (n=373) at an Australian university, while the second study was conducted among tourist clients (n=649) of an Australian adventure tour operator. The results indicate that the fear of terrorism and contagious diseases is present in today's tourist's mind and has the power of dramatically modifying tourist behaviour. Another insight from the studies is the distinct nature of differences of expressed concerns across both destinations and travel contexts. Overseas trips are perceived as most risky in sum, followed by culture trips and adventure trips.

Other chapters from this book

Chapter: 1 (Page no: 1) Crisis management in tourism: challenges for managers and researchers. Author(s): Laws, E. Prideaux, B. Chon, K.
Chapter: 2 (Page no: 13) Post-crisis forecasting: better make haste slowly. Author(s): Scaglione, M.
Chapter: 3 (Page no: 32) Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises. Author(s): Hall, D.
Chapter: 4 (Page no: 43) The evolution of an emergency management tourism faculty resource. Author(s): Drabek, T. E.
Chapter: 5 (Page no: 51) Aftermath of crises and disasters: notes for an impact assessment approach. Author(s): Moreira, P.
Chapter: 6 (Page no: 66) Western and eastern approaches to crisis management for global tourism: some differences. Author(s): Schmidt, P. Berrell, M.
Chapter: 7 (Page no: 81) Crisis in Bali: lessons in tourism recovery. Author(s): Gurtner, Y. K.
Chapter: 9 (Page no: 110) For better or worse: consumer perceptions of factors impacting company crisis outcome. Author(s): McDonald, L. M. Sparks, B. Glendon, I.
Chapter: 10 (Page no: 129) Tourism and terrorism: an analytical framework with special focus on the media. Author(s): Freyer, W. Schröder, A.
Chapter: 11 (Page no: 142) Factors influencing crisis management in tourism destinations. Author(s): Campiranon, K. Scott, N.
Chapter: 12 (Page no: 157) Crisis management and tourism organizations: a comparative study in the European Alps. Author(s): Pechlaner, H. Abfalter, D. Raich, F. Dreyer, A.
Chapter: 13 (Page no: 170) Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster. Author(s): Huan TzungCheng
Chapter: 14 (Page no: 186) International tourism and infectious disease: managing the SARS crisis in Singapore. Author(s): Henderson, J.
Chapter: 15 (Page no: 200) A proposed model for tourism crisis management: the UK's foot and mouth disease crisis analysed. Author(s): Lyon, A. Worton, A.
Chapter: 16 (Page no: 217) Phuket: tsunami and tourism - a preliminary investigation. Author(s): Gurtner, Y. K.
Chapter: 17 (Page no: 234) Tsunamis, earthquakes, volcanism and other problems: disasters, responses and Japanese tourism. Author(s): Cooper, M. Erfurt, P.
Chapter: 18 (Page no: 252) The 'perfect storm': turbulence and crisis in the global airline industry. Author(s): Rhoades, D. L. Reynolds, R.
Chapter: 19 (Page no: 267) Responding to the crises of 2001: the Australian experience. Author(s): Anderson, B. Prideaux, B. Brown, G.
Chapter: 20 (Page no: 286) Restoring Kenyan tourism in crisis: Kenyan tourism's response to negative travel advisories 2003. Author(s): Beirman, D.
Chapter: 21 (Page no: 298) A comparison of pre- and post-9/11 traveller profiles: post-crisis marketing implications. Author(s): Litvin, S. W. Crotts, J. C.
Chapter: 22 (Page no: 310) Crisis communication response strategies: a case study of the Irish Tourist Board's response to the 2001 European foot and mouth scare. Author(s): Tiernan, S. Igoe, J. Carroll, C. O'Keefe, S.
Chapter: 23 (Page no: 327) The regional effects of terrorism on tourism: an empirical analysis. Author(s): Sloboda, B. W.
Chapter: 24 (Page no: 343) Sabah's responses to 11 September: a tourism analysis. Author(s): Awangku Hassanal, B. P. B. Wan Shawaluddin, W. H.
Chapter: 25 (Page no: 353) Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations. Author(s): Prideaux, B. Laws, E. Faulkner, B.
Chapter: 26 (Page no: 375) Reflections and further research priorities. Author(s): Prideaux, B. Laws, E.

Chapter details

  • Author Affiliation
  • School of Management and Marketing, University of Wollongong, Northfields Avenue, Wollongong, 2522 NSW, Australia.
  • Year of Publication
  • 2007
  • ISBN
  • 9781845930479
  • Record Number
  • 20073028068