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Ebooks on agriculture and the applied life sciences from CAB International

CABI Book Chapter

Tour operators and operations: development, management and responsibility.

Book cover for Tour operators and operations: development, management and responsibility.

Description

This book aims to present a substantive foundation for the study and understanding of tour operators and their practice. It consists of 13 chapters covering the development of the package holiday, the operating environment for tour operators, product development, small and medium-sized tour operators, customer service, finance and pricing, travel regulations, distribution and marketing, human reso...

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Chapter 8 (Page no: 146)

Tour operators and key travel regulations (with David Grant).

This chapter addresses key regulations for tour operators based in the EU as well as recent changes in legislation in the Asia-Pacific Region relating to tour operators. The chapter discusses the law as it currently stands with respect to the following six aspects of the EU's Package Travel Regulations: the scope of the regulations; pre-departure changes; post-departure changes; liability under Regulation 15 for non-performance and under Regulation 4 for providing misleading information; the calculation of damages in the event of a breach of contract by the tour operator; and how tour operators must protect consumers against their insolvency.

Other chapters from this book

Chapter: 1 (Page no: 1) Introduction. Author(s): Holland, J. Leslie, D.
Chapter: 2 (Page no: 11) The package holiday and the rise of the tour operator. Author(s): Holland, J. Leslie, D.
Chapter: 3 (Page no: 38) The operating environment. Author(s): Holland, J. Leslie, D.
Chapter: 4 (Page no: 59) Product development. Author(s): Holland, J. Leslie, D.
Chapter: 5 (Page no: 86) Small and medium-sized tour operators. Author(s): Holland, J. Leslie, D.
Chapter: 6 (Page no: 108) Customer service. Author(s): Holland, J. Leslie, D.
Chapter: 7 (Page no: 130) Financial planning: pricing the package. Author(s): Holland, J. Leslie, D.
Chapter: 9 (Page no: 166) Distribution (place). Author(s): Holland, J. Leslie, D.
Chapter: 10 (Page no: 187) Marketing. Author(s): Holland, J. Leslie, D.
Chapter: 11 (Page no: 219) Human resources and managing the workforce. Author(s): Holland, J. Leslie, D.
Chapter: 12 (Page no: 246) Crisis management. Author(s): Holland, J. Leslie, D.
Chapter: 13 (Page no: 264) Challenges and issues: a look ahead. Author(s): Holland, J. Leslie, D.