This case study of Tiscover addresses a number of service management areas. It demonstrates how emerging information and communication technology (ICT) solutions facilitate e-commerce in tourism. Tiscover represents innovative service management as it is addressing a number of markets and...

This chapter incorporates important insights from complexity, network and stakeholder theories in order to further develop various approaches and solutions to destination governance. The concept of 'destination' is contextualized in the discussion of a multifaceted definition. A distinction is made ...