Many Muslim pilgrims travelling to Islamic holy places do not take out travel insurance as they either believe it is against their religion or are simply unaware of its importance. This chapter discusses these issues. It begins with an explanation of the hajj and the umra. Possible reasons are...

This chapter reviews many manifestations of terrorism with particular reference to the atrocities carried out against holy visitors. This work is underpinned by an examination of motivations for pilgrimage and the terror philosophy of the perpetrators behind attacks. Issues associated with...

This chapter focuses on Takaful International, an Islamic insurance company which is based on the concept of mutual cooperation and solidarity, to enable pilgrims travelling to Islamic holy places to do so under Islamic jurisprudence or Sharia guidelines. A comparison is presented between Western...

This chapter discusses the use of social media and its impact on consumer behaviour in the context of Islamic/Muslim-friendly tourism. The chapter begins by discussing the development of social media and the application of Web 2.0 technology, and then provides a definition of social media and some...

The aim of this chapter is to explain and expand the understanding of Islamic customer relationship marketing (ICRM) and its factors for the purpose of religious tourism business. An extensive literature review of various business disciplines, including marketing, relationship marketing, customer...