This chapter presents two studies: (1) 'China Inbound Service' a project to investigate the needs in alpine destinations to host Chinese guests and (2) a pilot study regarding nature perception of tourism students in Shanghai. The results of the first study give a good insight into the needs,...

The purpose of this chapter is to elaborate on how quality attributes for tourism activities are linked with tourist loyalty for a religious destination. The chapter reports findings of a research study that assessed Umrah quality attributes as presented in four dimensions (Islamic life and belief, ...

Service quality, visitor satisfaction and future behavioural intention (i.e. repeat visitation) are a vital part of visitor management (VM) tools in nature-based tourism. This chapter first delineates each construct (service quality, satisfaction and future intention), and then discusses their...

This chapter can be perceived as the first step in the development of a conceptual framework contributing to our understanding of how visitor experiences are shaped by environmental psychological constructs. It develops and proposes a conceptual framework for island destinations, extending the...

This book aims to review and to stimulate interest in a number of emerging and fresh topics in tourist behaviour and experience from a distinctively contemporary perspective. It has been designed to follow a systematic order, following the major stages of the consumer behaviour model. The book has...

This handbook compiles and presents over 200 measurement scales that capture a variety of concepts and constructs used in hospitality and tourism studies. Categories covered include: motivation scales; residents' perceptions and attitudes scales; image scales; performance evaluation, quality...

This book examines the tourist, in all its varied forms, and consists of 16 chapters presented in four parts. Chapter 1 examines the definition of a tourist, the misconceptions about tourists, types of tourists and distinction between tourists, travellers and visitors. Chapter 2 elucidates tourist...

This chapter proposes a conceptualization for destination loyalty by following that of Jacoby and Chestnut's. The proposed destination loyalty concept also incorporates the psychological need for consistency (and variety) in everyday life by acknowledging the motivational power of the 'optimum...

This study describes overall visitor satisfaction as a function of instrumental and expressive factors using data obtained from a panel of 409 households in Virginia, West Virginia, North Carolina, Maryland, and washington, District of Columbia, USA, in the summer of 2002. Its objective is...

The chapter compares first-time and repeat visitors satisfaction with Orlando, Florida, USA. Data are obtained from 467 visitors from the UK in September 2001. Factor analysis of subjects' ratings on 22 'performance' attributes produced 5 factors: 'primary'; 'secondary' and 'tertiary' attractions;...