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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Crisis management in tourism.

With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters...

Author(s)
Laws, E.; Prideaux, B.; Chon, K.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book
CABI Book Chapter Info
Cover for CAVIAR: Canterbury and Vladimir International Action for Regeneration - a case study of techniques for integrated marketing, service quality and destination management.

This chapter presents a case study of international links between two World Heritage status cities. It presents the economic partnership between Vladimir in Russia and Canterbury in the UK and demonstrates how techniques and know-how have been successfully transferred across different cultural...

Author(s)
Pelley, B. le; Pettit, W.
ISBN
2006 CABI (H ISBN 9781845930127)
Type
Book chapter
CABI Book Info
Cover for Tourist destination governance: practice, theory and issues.

This book examines the political order and the issues, processes and approaches in applying governance insights to tourist destinations. The book consists of 16 chapters presented in three parts. Part I introduces the reader to the issues and considerations of tourist destination governance. The...

Author(s)
Laws, E.; Richins, H.; Agrusa, J.; Scott, N.
ISBN
2011 CABI (H ISBN 9781845937942)
Type
Book
CABI Book Chapter Info
Cover for Tourism and hospitality service quality research.

This chapter highlights the complexity and unpredictability of the service sector compared to that of the manufacturing sector but there is evidence suggesting that some contemporary service managers continue to attempt to apply manufacturing-based methods, and this has resulted in a number of...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book chapter
CABI Book Chapter Info
Cover for Tourism and hospitality service delivery systems.

This chapter examines the Type A technical features of service operations and introduces the techniques of service blueprinting and service mapping to address the Type B features of service operations. The chapter shows how these techniques can be used diagnostically, to assist managers seeking...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book chapter
CABI Book Chapter Info
Cover for Service quality and tourist satisfaction.

This chapter examines the meanings of 'quality', 'service quality' and 'customer satisfaction' and brings together a number of key issues, which need to be clarified before further analysis of tourism and hospitality service design and delivery systems can be developed. This chapter also reviews...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book chapter
CABI Book Chapter Info
Cover for The management of tourism and hospitality organizations.

This chapter examines improvements to the management of tourism and hospitality organizations as a framework for the analysis of service design and delivery presented in preceding chapters. The case outlines a variety of methods adopted by Sir Colin Marshall, CEO of British Airways, in solving the...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book chapter
CABI Book Chapter Info
Cover for Tourism in St Andrews: conflicting governance in the Mecca of Golf.

This chapter examines closely the conflicts in governance of a destination with a strong history and a primary focus on one type of special interest tourism-golf. The case study presented by Richard Butler explores the diversity of views which are often prevalent in regional communities due to the...

Author(s)
Butler, R. W.
ISBN
2011 CABI (H ISBN 9781845937942)
Type
Book chapter
CABI Book Chapter Info
Cover for A proposed model for tourism crisis management: the UK's foot and mouth disease crisis analysed.

This chapter examines the distinctions between crises and disasters, and in particular examines the broader crisis management literature before proposing a model for crisis management for policymakers in tourism destinations. The proposed model examines the strategies that destinations could use to ...

Author(s)
Lyon, A.; Worton, A.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
CABI Book Chapter Info
Cover for Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and <i xmlns="http://www.w3.org/1999/xhtml">E. coli</i> crises.

This chapter examines policy responses for the management of educational visits to rural areas in the UK in a post-crisis environment and their implications for the sustainability of rural tourism and recreation businesses. The analysis is contextualized in two ways. First, the chapter briefly...

Author(s)
Hall, D.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter

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