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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Chapter Info
Cover for Developing meta-strategies for hospitality experiences.

This chapter considers the meaning of strategy and strategic management for the hospitality sector, paying particular attention to the ways in which organizations respond to the evolution of the sector through strategic choices. The chapter questions existing strategic models and their failure to...

Author(s)
Burke, K.; Robinson, P.; Choi MiJu
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter
CABI Book Chapter Info
Cover for Supply chains, logistics and the service experience.

This chapter explores the organization of hospitality operations in terms of flow of information, services and resources. In particular, it analyses the effective planning and management of facilities and processes, involving operational issues such as location, information handling and supply of...

Author(s)
Robinson, P.; Oriade, A.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter
CABI Book Chapter Info
Cover for The service delivery process.

This chapter takes a pragmatic approach to the theories surrounding the service concept, service quality and managing services. It begins with a discussion on the background to the topic and outlines some of the external issues influencing organizations operating in the eating-out market. It then...

Author(s)
Robinson, P.; Cox, P.; Cooper, S.; Rahimi, R.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter
CABI Book Chapter Info
Cover for Introduction.

This is an introduction to a book exploring the growing demand on hospitality managers to incorporate consumer experiences at the forefront of service. An overview is presented of the chapters, which are framed around the themes of (i) people, (ii) service and (iii) places.

Author(s)
Musgrave, J.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter
CABI Book Chapter Info
Cover for An introduction to tourism.

This chapter introduces tourism concepts, different definitions of tourism, and how tourism has developed in different nations. Various ways that industry leaders, policy analysts and researchers classify tourism are also discussed briefly. Characteristics of tourism that distinguish it from other...

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2013 CABI (H ISBN 9781780642970)
Type
Book chapter
CABI Book Chapter Info
Cover for Air transportation.

This chapter provides an overview of the history of air travel and the scope of the airline industry; evaluates some regulatory frameworks in which air travel takes place; and discusses various marketing and operating strategies for airlines such as code sharing, yield management and alliances and...

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2013 CABI (H ISBN 9781780642970)
Type
Book chapter
CABI Book Chapter Info
Cover for Road and rail transportation.

This chapter begins with a brief look at the modern history of rail and road transportation, and then presents an overview of the scope and variety of modes of overland forms of transport and their importance for tourism. The chapter also looks at various marketing and operating strategies for...

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2013 CABI (H ISBN 9781780642970)
Type
Book chapter
CABI Book Chapter Info
Cover for Accommodation.

This chapter introduces the major forms of accommodation usually associated with tourism, and presents an overview of the classification and grading of accommodation. It also illustrates how to plan for accommodation demand, i.e. how to calculate the number of rooms needed for a specific...

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2013 CABI (H ISBN 9781780642970)
Type
Book chapter
CABI Book Chapter Info
Cover for Food and beverage.

This chapter presents an overview of the diversity of food services in the tourism sector, the primary providers of food services in tourism, and some of the trends and challenges in food services.

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2013 CABI (H ISBN 9781780642970)
Type
Book chapter
CABI Book Chapter Info
Cover for Visitor attractions.

This chapter presents an overview of the different types of attractions in the tourist industry, the different ownership and management of different types of attractions, and the role of events as attractions. Visitor interpretation at attractions and the role of the tourist information centre are...

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2013 CABI (H ISBN 9781780642970)
Type
Book chapter

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