This book evaluates different approaches to benchmarking, and their application within tourism destinations. It considers organization benchmarking (performance evaluation of a particular organization and its departments), and destination benchmarking, which involves all elements such as transport...

This chapter has analysed the development of benchmarking within the tourism industry together with some examples. So far, there has been a very limited use of benchmarking in the tourism industry, and it is still in its infancy and has been restricted to the study of operational units and...

As a method of seeking best practices by comparing one's own performance with others', the concept of benchmarking emerged in business management in the 1980s. Benchmarking, thinking and looking out of the box, has been adopted by a variety of national and international businesses in order to...

This chapter explores the relationship between visitors' evaluations of tourist sites and the presence of other people pictured in photographs of those sites. The investigations were carried out in laboratory environments with the use of photographs of tourist sites in Nagasaki City, Japan. The...

This chapter analyses the tourism competitiveness of Curitiba, Parana, through the determination of the level of efficiency and the prioritization of competitiveness determinants. The determinants used in this analysis were based on the tourism competitiveness pillars defined by the Ministry of...