This chapter examines the interconnections, or nexus, between wine consumer behaviour and wine tourism, including both theoretical concepts and applied research findings. Until very recently most wine tourism research had been conducted at wineries, which is very useful for evaluation of product...

A case study of the Margaret River Wine Region Festival (MRWRF) in Australia illustrates the strategic planning process, with emphasis on the development of a 5-year vision for the festival. Recommendations made to the organizers of the MRWRF are presented. It has been recommended that the festival ...

This chapter explores the meaning and management of quality for events, including a discussion of quality standards and quality management methods. A case study of the Margaret River Masters (an annual professional surfing event in Australia) is presented to illustrate the use of quality evaluation ...

This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New...

The first part of this final chapter returns to the beginning of the book in search or research gaps and to formulate a research agenda. Gaps are identified by assessing the extent and nature of tourism and hospitality-specific literature, compared to the three-axes model of family business, and to ...

The first part of this concluding chapter examines practical implication for family businesses in tourism and hospitality, based on the evaluation of their needs and the family-dependent dimensions of business enterprise. It is organized roughly in the same sequence in which major issues were...

This chapter has identified commonalities between case study findings of the 15 family businesses as detailed in Chapters 6-10 inclusive. Eventhough the cases were selected on the basis of convenience, the core activities of tourism, viz., accommodation, attractions and tours, are all represented...

The three businesses in this chapter occupy an important position in the tourist industry, i.e., attractions. Like many tourist attractions though, they began operations not as tourist attractions, but in another industry. These businesses is what Leiper [see Leiper, N, Tourism Management...

This chapter presents three case studies, which cover topics relevant to all family businesses as well as some specific issues related to family-owned/operated tour companies. The reasons for establishing a tour business in these three cases seem to be in response to an opportunity that is...

This chapter presents two case studies, which cover a number of topics relevant to all family businesses as well as some specific issues related to family businesses in or adjacent to natural areas such as national parks and waterways. The motivations for establishing resorts adjacent to natural...