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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Chapter Info
Cover for Employee empowerment: a key to tourism success.

Organizations that profitably cater to the needs of customers better than the competition are more likely able to sustain competitive advantage over time. Catering to customer needs is paramount to delivering desirable levels of customer satisfaction in the tourism industry. The formula for...

Author(s)
Timmerman, J. E.; Lytle, R. S.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Sustainability and tourism dynamics.

The concept of sustainable tourism remains subject to substantial confusion, both with regard to precise implications and the specific patterns of resource use the concept implies. This confusion is particularly evident with regard to specific tradeoffs, policies, actions or indicators that are...

Author(s)
Johnston, R. J.; Tyrrell, T. J.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Tourism's economic contribution versus economic impact assessment: differing roles for satellite accounts and economic modelling.

Understanding tourism's economic contribution is essential for both practitioners and policy makers. Estimating tourism's economic contribution to a destination (nation or region) requires a different approach than assessing tourism's economic impacts on the destination. Tourism satellite accounts...

Author(s)
Dwyer, L.; Forsyth, P.; Spurr, R.; Thiep Van Ho
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Monitoring visitor satisfaction with destinations using expectations, importance and performance constructs.

Despite the benefits for destination managers of monitoring visitor satisfaction and the subsequent academic interest in this area, the actual implementation of satisfaction measurement is still potentially onerous and confusing. This chapter considers the various quantitative frameworks -...

Author(s)
Fallon, P.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Tourist shopping villages: exploring success and failure.

This chapter explores the phenomenon of tourist shopping villages (TSVs) and the dimensions that contribute to their success by combining a traditional literature review with an expert knowledge mapping exercise. While shopping is seldom mentioned as a primary reason for travel, the activity is...

Author(s)
Murphy, L.; Moscardo, G.; Benckendorff, P.; Pearce, P.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Evaluating tourism management programmes: advancing a paradigm shift for achieving highly effective tourism destination management programmes and strategy performance audits.

This chapter focuses on the tourism management programme evaluation practices by government auditing agencies. The national governments of several countries have audit agencies that conduct both financial and performance audits of other government departments charged with providing services and...

Author(s)
Woodside, A. G.; Sakai, M. Y.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Importance-performance analysis (IPA): confronting validity issues.

This chapter proceeds in interrelated steps. The first step introduces IPA as formulated by Martilla and James (1977) and introduces the description of IPA as action grid analysis (Blake et al., 1978). IPA is an analysis that is dependent on examination of an action grid or grids. Examination of...

Author(s)
Beaman, J.; Huan TzungCheng
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Deconstructing destination perceptions, experiences, stories and internet search: text analysis in tourism research.

This chapter provides an overview of developments which have resulted in an increased availability of text data, thereby creating greater interest in analysing text in the context of tourism. The first section of the chapter discusses different approaches to text analysis. Specifically, the chapter ...

Author(s)
Gretzel, U.; Xiang, Z.; Wöber, K.; Fesenmaier, D. R.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Sport events and strategic leveraging: pushing towards the triple bottom line.

Sport events are capable of generating considerable short-term, visitation-related benefits for host communities; and a great deal of research explores the economic impacts of sport events. However, this chapter recognizes that a paradigm shift is underway in parts of the international events...

Author(s)
O'Brien, D.; Chalip, L.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter
CABI Book Chapter Info
Cover for Guests' meetings and hotel group room reservations.

This chapter provides a comprehensive review of group room reservations at hotels (and on cruises) arranged by CMPs, AMPs and independents, based on seven articles that have been co-written by the author (Toh and DeKay, 2002; DeKay et al., 2004; Toh et al. 2005 a, b, c, 2006, 2007). This chapter...

Author(s)
Toh, R. S.
ISBN
2008 CAB International (H ISBN 9781845933234)
Type
Book chapter

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