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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Chapter Info
Cover for Sustainable tourism policies and corporate branding: case of LUX* resorts & hotels.

This chapter investigates how a major hotel group based in Mauritius, LUX* Resorts & Hotels, has implemented policies geared towards sustainable development. It discusses how the group aligns its strategies with national and international sustainable policies and sheds some light on the types...

Author(s)
Naidoo, P.; Ramseook-Munhurrun, P.; Sowamber, V.
ISBN
2020 CABI (H ISBN 9781786394286)
Type
Book chapter
CABI Book Chapter Info
Cover for Brand Dubai: sustaining its luxury image.

This chapter looks at the sustainable nature of the 'Dubai Luxury Brand' and its ever-expanding hospitality and tourism industries, raising arguments about its long-term sustainability as a luxury destination. As discussed in this chapter, the concept of luxury is contradictory to the sustainable...

Author(s)
Heyes, A.; Nadkarni, S.
ISBN
2020 CABI (H ISBN 9781786394286)
Type
Book chapter
CABI Book Chapter Info
Cover for The silenced phenomenon: sexual harassment in the hospitality and tourism workplace.

The aim of this chapter is to critically examine the phenomenon of sexual harassment in the hospitality and tourism sectors within the framework of gender-based violence. The chapter provides an overview of the main themes that emerge from the scholarship on sexual harassment in hospitality and...

Author(s)
Vizcaino, P.; Jeffrey, H.; Eger, C.; Turkoglu, H.
ISBN
2020 CABI (H ISBN 9781789243215)
Type
Book chapter
CABI Book Chapter Info
Cover for Mystery of spiritual intelligence: predictions, prophecies and possibilities.

This chapter attempts to shed light on factors contributing to failures in teamwork, with an explanation of what cognitive, emotional and spiritual intelligence are. Some preliminary findings on the relevance of employee spiritual intelligence in the tourism and hospitality industry are discussed.

Author(s)
Yüksel, A.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Service failures, recovery and emotional intelligence.

This chapter focuses on how emotional intelligence affects both customers and employees during service failure and recovery in hospitality and tourism. Specifically, it describes the four emotional ability dimensions (namely, perceiving, understanding, facilitating, and managing emotion) as they...

Author(s)
Ro HeeJung; Olson, E. D.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Service quality and emotional intelligence.

This chapter first discusses service quality and the key models used for its measurement. Next it discusses how service quality relates to both emotional intelligence and emotional labour. Thirdly, the chapter provides an application of the SERVQUAL model to emotional intelligence and labour. The...

Author(s)
Baker, M. A.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Developing intercultural sensitivity as an emotional ability.

As tourism and hospitality service encounters are increasingly becoming international and intercultural in nature, this chapter explains the role of intercultural sensitivity from the perspective of emotional intelligence. Key stages and activities for employee training in intercultural sensitivity ...

Author(s)
Irimiás, A.; Franch, M.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Emotional intelligence and its relationship with personality, gender, age and culture in tourism and hospitality.

This chapter examines how personality, gender, age and culture potentially relate to emotional intelligence. It shows that employees within the hospitality and tourism industry may be influenced by such factors that drive their emotional intelligence levels.

Author(s)
Rivera, D., Jr.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Development of personal expertise in tourism and hospitality professions: cognitive knowledge, personality and learning style.

This chapter delves into the role that cognitive knowledge and personality play in professional performance in tourism and hospitality, and discusses how different learning styles impact the performance and success of hospitality managers.

Author(s)
Wilson-Wünsch, B. R.; Decosta, J. N. P. L.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Emotional intelligence and service encounters.

This chapter explains emotional intelligence from the perspective of tourism and hospitality service encounters. It shows that emotional intelligence skills are necessary in helping service employees to understand their emotions and manage their emotions effectively in their decision-making while...

Author(s)
Loo PohTheng
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter

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