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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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Cover for Managing tourism and hospitality services: theory and international applications.

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration,...

Prideaux, B.; Moscardo, G.; Laws, E.
2006 CABI (H ISBN 9781845930127)