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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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Cover for Service failures and recovery in tourism and hospitality: a practical manual.

This textbook on service failures and recovery in tourism and hospitality is written for academics, practitioners, as well as researchers. As the book has been written with the above audiences in mind, chapters contain many student aids such as real-life examples, case studies, links to websites,...

Koc, E.
2017 CABI (H ISBN 9781786390677)