This book explores the concept of generational cohorts and its implications for tourism. In particular, this book focuses on a generational cohort variously referred to as Generation Y, the Y Generation, the Net or Web Generation, the Millennials, Nexters, Thatcher's Children, Generation Next, Echo ...

This book seeks to improve an understanding of what happens when communities turn to, or are subjected to, tourism as a development strategy; use this knowledge to change the process of tourism planning and development in ways that will lead to improved outcomes for destination residents; address...

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration,...