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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Tourism management in warm-water island destinations: systems and strategies.

This volume focuses on the management of tourism in island environments, particularly in the Caribbean. The first part of the book (chapters 2-5) is about resources for islands, including transport and hospitality, and demand for islands. This part addresses the core resources of tourism products...

Author(s)
McLeod, M.; Croes, R.
ISBN
2018 CAB International (H ISBN 9781786390929)
Type
Book
CABI Book Info
Cover for Managing tourism and hospitality services: theory and international applications.

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration,...

Author(s)
Prideaux, B.; Moscardo, G.; Laws, E.
ISBN
2006 CABI (H ISBN 9781845930127)
Type
Book
CABI Book Info
Cover for Improving tourism and hospitality services.

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book