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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Managing quality of life in tourism and hospitality.

This book shares the work of various scholars under the umbrella of quality of life in tourism and hospitality, including case studies showing best practice. The main goal of this volume is to provide a portfolio of selected activities from tourism and hospitality settings as best practices and...

Author(s)
Uysal, M.; Sirgy, M. J.; Kruger, S.
ISBN
2018 CAB International (H ISBN 9781786390455)
Type
Book
CABI Book Info
Cover for Tourism management in warm-water island destinations: systems and strategies.

This volume focuses on the management of tourism in island environments, particularly in the Caribbean. The first part of the book (chapters 2-5) is about resources for islands, including transport and hospitality, and demand for islands. This part addresses the core resources of tourism products...

Author(s)
McLeod, M.; Croes, R.
ISBN
2018 CAB International (H ISBN 9781786390929)
Type
Book
CABI Book Info
Cover for Service failures and recovery in tourism and hospitality: a practical manual.

This textbook on service failures and recovery in tourism and hospitality is written for academics, practitioners, as well as researchers. As the book has been written with the above audiences in mind, chapters contain many student aids such as real-life examples, case studies, links to websites,...

Author(s)
Koc, E.
ISBN
2017 CABI (H ISBN 9781786390677)
Type
Book
CABI Book Info
Cover for Giants of tourism.

This book presents individuals who have made an important contribution to tourism. Most are entrepreneurs in the classic sense, but others are individuals who have had unintentional subsequent effects on tourism through their actions. The book is arranged in four parts: (i) giants of hospitality...

Author(s)
Butler, R. W.; Russell, R.
ISBN
2010 CABI (H ISBN 9781845936525)
Type
Book
CABI Book Info
Cover for Managing tourism and hospitality services: theory and international applications.

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration,...

Author(s)
Prideaux, B.; Moscardo, G.; Laws, E.
ISBN
2006 CABI (H ISBN 9781845930127)
Type
Book
CABI Book Info
Cover for Improving tourism and hospitality services.

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book
CABI Book Info
Cover for The family business in tourism and hospitality.

This book with 12 chapters primarily aims to advance the study of family business within tourism and hospitality. Chapter 1 (introduction) addresses the questions of why study the family business, and its exact nature. In Chapter 2, family business is recognized as a distinct form of...

Author(s)
Getz, D.; Carlsen, J.; Morrison, A.
ISBN
2004 CABI Publishing (H ISBN 9780851998084)
Type
Book
CABI Book Info
Cover for Consumer psychology of tourism, hospitality and leisure.

This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation;...

Author(s)
Crouch, G. I.; Perdue, R. R.; Timmermans, H. J. P.; Uysal, M.
ISBN
2004 CABI Publishing (H ISBN 9780851997490)
Type
Book
CABI Book Info
Cover for Benchmarking in tourism and hospitality industries: the selection of benchmarking partners.

This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a...

Author(s)
Wöber, K. W.
ISBN
2002 CABI Publishing (H ISBN 9780851995533)
Type
Book
CABI Book Info
Cover for Consumer psychology of tourism, hospitality and leisure. Volume 2.

This volume focuses on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. It deals with research and methodological problems such as coping with nonlinear utility functions, capturing highly emotional product attributes, incorporating...

Author(s)
Mazanec, J. A.; Crouch, G. I.; Brent Richie, J. R.; Woodside, A. G.
ISBN
2001 CABI Publishing (H ISBN 9780851995359)
Type
Book

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