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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Emotional intelligence in tourism and hospitality.

The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of...

Author(s)
Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book
CABI Book Info
Cover for Service failures and recovery in tourism and hospitality: a practical manual.

This textbook on service failures and recovery in tourism and hospitality is written for academics, practitioners, as well as researchers. As the book has been written with the above audiences in mind, chapters contain many student aids such as real-life examples, case studies, links to websites,...

Author(s)
Koc, E.
ISBN
2017 CABI (H ISBN 9781786390677)
Type
Book
CABI Book Info
Cover for Managing tourism and hospitality services: theory and international applications.

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration,...

Author(s)
Prideaux, B.; Moscardo, G.; Laws, E.
ISBN
2006 CABI (H ISBN 9781845930127)
Type
Book
CABI Book Info
Cover for Improving tourism and hospitality services.

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book
CABI Book Info
Cover for The family business in tourism and hospitality.

This book with 12 chapters primarily aims to advance the study of family business within tourism and hospitality. Chapter 1 (introduction) addresses the questions of why study the family business, and its exact nature. In Chapter 2, family business is recognized as a distinct form of...

Author(s)
Getz, D.; Carlsen, J.; Morrison, A.
ISBN
2004 CABI Publishing (H ISBN 9780851998084)
Type
Book
CABI Book Info
Cover for Consumer psychology of tourism, hospitality and leisure.

This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation;...

Author(s)
Crouch, G. I.; Perdue, R. R.; Timmermans, H. J. P.; Uysal, M.
ISBN
2004 CABI Publishing (H ISBN 9780851997490)
Type
Book
CABI Book Info
Cover for Benchmarking in tourism and hospitality industries: the selection of benchmarking partners.

This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a...

Author(s)
Wöber, K. W.
ISBN
2002 CABI Publishing (H ISBN 9780851995533)
Type
Book
CABI Book Info
Cover for Consumer psychology of tourism, hospitality and leisure. Volume 2.

This volume focuses on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. It deals with research and methodological problems such as coping with nonlinear utility functions, capturing highly emotional product attributes, incorporating...

Author(s)
Mazanec, J. A.; Crouch, G. I.; Brent Richie, J. R.; Woodside, A. G.
ISBN
2001 CABI Publishing (H ISBN 9780851995359)
Type
Book

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