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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Visitor management in tourism destinations.

This book considers visitor management (VM) as a component of destination management at all levels of a destination and involving a wide range of stakeholders. It aims to demonstrate current knowledge on VM and to provide insights into conceptual issues rather than providing merely descriptive case ...

Author(s)
Albrecht, J. N.
ISBN
2017 CABI (H ISBN 9781780647357)
Type
Book
CABI Book Info
Cover for Managing tourism and hospitality services: theory and international applications.

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration,...

Author(s)
Prideaux, B.; Moscardo, G.; Laws, E.
ISBN
2006 CABI (H ISBN 9781845930127)
Type
Book
CABI Book Info
Cover for Improving tourism and hospitality services.

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book
CABI Book Info
Cover for Service quality in leisure and tourism.

This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and...

Author(s)
Williams, C.; Buswell, J.
ISBN
2003 CABI Publishing (H ISBN 9780851995410)
Type
Book