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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Improving tourism and hospitality services.

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book
CABI Book Info
Cover for Tourism and transition: governance, transformation and development.

This book presents current research on the roles and importance of tourism and its interrelationships with governance and development in transition economies and those adjusting to the accession requirements of the enlarged EU. The geographical coverage ranges across Central and Eastern Europe, the ...

Author(s)
Hall, D. R.
ISBN
2004 CABI Publishing (H ISBN 9780851997483)
Type
Book
CABI Book Info
Cover for The family business in tourism and hospitality.

This book with 12 chapters primarily aims to advance the study of family business within tourism and hospitality. Chapter 1 (introduction) addresses the questions of why study the family business, and its exact nature. In Chapter 2, family business is recognized as a distinct form of...

Author(s)
Getz, D.; Carlsen, J.; Morrison, A.
ISBN
2004 CABI Publishing (H ISBN 9780851998084)
Type
Book
CABI Book Info
Cover for Consumer psychology of tourism, hospitality and leisure.

This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation;...

Author(s)
Crouch, G. I.; Perdue, R. R.; Timmermans, H. J. P.; Uysal, M.
ISBN
2004 CABI Publishing (H ISBN 9780851997490)
Type
Book
CABI Book Info
Cover for Destination benchmarking: concepts, practices and operations.

This book evaluates different approaches to benchmarking, and their application within tourism destinations. It considers organization benchmarking (performance evaluation of a particular organization and its departments), and destination benchmarking, which involves all elements such as transport...

Author(s)
Kozak, M.
ISBN
2004 CABI Publishing (H ISBN 9780851997452)
Type
Book
CABI Book Info
Cover for Service quality in leisure and tourism.

This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and...

Author(s)
Williams, C.; Buswell, J.
ISBN
2003 CABI Publishing (H ISBN 9780851995410)
Type
Book
CABI Book Info
Cover for Tourism in destination communities.

This book describes both the positive and negative effects of tourism on the destination community. It examines together many of the issues and critical concepts that pertain to the relationship between destination communities and tourism. These issues include economics, society and culture,...

Author(s)
Singh, S.; Timothy, D. J.; Dowling, R. K.
ISBN
2003 CABI Publishing (H ISBN 9780851996110)
Type
Book
CABI Book Info
Cover for Tourism in national parks and protected areas: planning and management.

This book describes tourism planning and management in national parks and protected areas. It also provides guidelines for best practice in tourism operations. Topics addressed include: ecological and cultural goals of national parks and protected areas; social roles of park-based tourism; tourism...

Author(s)
Eagles, P. F. J.; McCool, S. F.
ISBN
2002 CABI Publishing (H ISBN 9780851995892)
Type
Book
CABI Book Info
Cover for Ecotourism programme planning.

This book draws on theory and practice from recreation and leisure studies, marketing, environmental studies, and ecology in applying recreation programme planning procedures to ecotourism. The contents address recreation and tourism, foundational aspects of ecotourism, the programme setting, needs ...

Author(s)
Fennell, D. A.
ISBN
2002 CABI Publishing (H ISBN 9780851996103)
Type
Book
CABI Book Info
Cover for Leisure and tourism policy and planning.

This book provides a comprehensive, multidisciplinary introduction to public policy and planning in the field of leisure and tourism. It includes theoretical perspectives and practical guidelines for the application of a range of analytical techniques. It is an updated edition of Leisure Policy and ...

Author(s)
Veal, A. J.
ISBN
2002 CABI Publishing (H ISBN 9780851995465)
Type
Book

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