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Ebooks on agriculture and the applied life sciences from CAB International

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Cover for Improving tourism and hospitality services.

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Author(s)
Laws, E.
ISBN
2004 CABI Publishing (H ISBN 9780851999951)
Type
Book