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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Managing hospitality experiences.

This textbook provides a detailed insight into the ways in which hospitality experiences are designed and delivered. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management, and strategy, and is supported throughout...

Author(s)
Kenyon, A. J.; Robinson, P.; Musgrave, J.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book
CABI Book Info
Cover for Emotional intelligence in tourism and hospitality.

The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of...

Author(s)
Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book
CABI Book Info
Cover for Tourism information technology.

This book offers a comprehensive outlook of how information technology (IT) has been and should be implemented in the travel and tourism industry, the challenges associated with the implementation of information technology and the impacts generated from this implementation. The content in this...

Author(s)
Benckendorff, P. J.; Xiang, Z.; Sheldon, P. J.
ISBN
2019 CAB International (H ISBN 9781786393432)
Type
Book
CABI Book Info
Cover for Managing quality of life in tourism and hospitality.

This book shares the work of various scholars under the umbrella of quality of life in tourism and hospitality, including case studies showing best practice. The main goal of this volume is to provide a portfolio of selected activities from tourism and hospitality settings as best practices and...

Author(s)
Uysal, M.; Sirgy, M. J.; Kruger, S.
ISBN
2018 CAB International (H ISBN 9781786390455)
Type
Book
CABI Book Info
Cover for Tourism management in warm-water island destinations: systems and strategies.

This volume focuses on the management of tourism in island environments, particularly in the Caribbean. The first part of the book (chapters 2-5) is about resources for islands, including transport and hospitality, and demand for islands. This part addresses the core resources of tourism products...

Author(s)
McLeod, M.; Croes, R.
ISBN
2018 CAB International (H ISBN 9781786390929)
Type
Book
CABI Book Info
Cover for Service failures and recovery in tourism and hospitality: a practical manual.

This textbook on service failures and recovery in tourism and hospitality is written for academics, practitioners, as well as researchers. As the book has been written with the above audiences in mind, chapters contain many student aids such as real-life examples, case studies, links to websites,...

Author(s)
Koc, E.
ISBN
2017 CABI (H ISBN 9781786390677)
Type
Book
CABI Book Info
Cover for Handbook of scales in tourism and hospitality research.

This handbook compiles and presents over 200 measurement scales that capture a variety of concepts and constructs used in hospitality and tourism studies. Categories covered include: motivation scales; residents' perceptions and attitudes scales; image scales; performance evaluation, quality...

Author(s)
Gursoy, D.; Uysal, M.; Sirakaya-Turk, E.; Ekinci, Y.; Baloglu, S.
ISBN
2015 CABI (H ISBN 9781780644530)
Type
Book
CABI Book Info
Cover for Tourism information technology.

The intersection of tourism and information technology (IT) is the focus of this book, which is designed for students of tourism and hospitality and for industry professionals. This second edition has been comprehensively revised and extended, taking into account the many changes that have occurred ...

Author(s)
Benckendorff, P. J.; Sheldon, P. J.; Fesenmaier, D. R.
ISBN
2014 CABI (H ISBN 9781780641850)
Type
Book
CABI Book Info
Cover for Facilities management and development for tourism, hospitality and events.

This book examines the concepts of project management, physical evidence and design, and their application in the context of tourism, hospitality and events (THE) facilities. The material in the book is presented in five sections that reflect different perspectives and issues regarding facilities...

Author(s)
Hassanien, A.; Dale, C.
ISBN
2013 CABI (H ISBN 9781780640341)
Type
Book
CABI Book Info
Cover for Giants of tourism.

This book presents individuals who have made an important contribution to tourism. Most are entrepreneurs in the classic sense, but others are individuals who have had unintentional subsequent effects on tourism through their actions. The book is arranged in four parts: (i) giants of hospitality...

Author(s)
Butler, R. W.; Russell, R.
ISBN
2010 CABI (H ISBN 9781845936525)
Type
Book

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