This chapter begins with a review of definitions of interpretation, noting its relationships with other forms of communication between management and visitors. This is followed by a brief history of interpretation and visitor management (VM) that highlights the evolution of a range of management...

This chapter will introduce the idea of generational cohorts and discuss the challenges researchers face in using this concept before analysing in more detail the most recent generation to enter the world of travel - Generation Y (Gen Y). The chapter examines the Gen Y characteristics and tourist...

This book explores the concept of generational cohorts and its implications for tourism. In particular, this book focuses on a generational cohort variously referred to as Generation Y, the Y Generation, the Net or Web Generation, the Millennials, Nexters, Thatcher's Children, Generation Next, Echo ...

This chapter determines if changes may be required from tourism managers to meet the requirements of the emerging tourism market of Generation Y. A series of surveys were conducted over an 8-year time period from 1996 to 2002 with 6431 tourists visiting the Great Barrier Reef region on the...

This chapter examines community capacity building as a precondition for any activity including tourism development, and only if tourism development is chosen as an option for community development. Community capacity building is about collective knowledge and ability within the community itself;...

This concluding chapter identifies the key themes that emerge from the chapters by summarizing the key outcomes of the research, reviews and case studies presented, and by suggesting issues for further analysis and consideration. Five important and recurring themes across all the sections and...

This chapter discusses the role of knowledge in good governance for tourist destinations. In this context, the chapter identifies the broad processes and institutions involved in governance and decision making regarding tourism. These include levels of government, promotion and marketing...

This chapter looks closely at stakeholder roles in the governance of a wildlife tourist activity in Vava'u, Tonga. The case study acknowledges the international attention and pressure that a controversial 'swim with whales' tourist activity has received. The chapter explores the conflict of values...

This introductory chapter briefly describes the structure of the book, before providing an initial review of the evolution of tourism and hospitality management research, under the following headings: service quality in tourism and hospitality management; the quality of service experiences;...

This concluding chapter sets out a descriptive concept map of tourist satisfaction and uses this to consolidate and summarize the contributions in the book. In addition to describing the major themes in the area of management of tourism and hospitality service and satisfaction, the chapter...