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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Info
Cover for Managing hospitality experiences.

This textbook provides a detailed insight into the ways in which hospitality experiences are designed and delivered. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management, and strategy, and is supported throughout...

Author(s)
Kenyon, A. J.; Robinson, P.; Musgrave, J.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book
CABI Book Chapter Info
Cover for Introduction.

This is an introduction to a book exploring the growing demand on hospitality managers to incorporate consumer experiences at the forefront of service. An overview is presented of the chapters, which are framed around the themes of (i) people, (ii) service and (iii) places.

Author(s)
Musgrave, J.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter
CABI Book Chapter Info
Cover for Accommodation.

This chapter provides an overview of the accommodation industry. It explains the structure of this sector and the various forms of accommodation. With the star system most used throughout the world, the difference between grading and classification of hotels is explained. The importance of planning ...

Author(s)
Robinson, P.; Lück, M.; Smith, S.
ISBN
2020 CABI (H ISBN 9781789241488)
Type
Book chapter
CABI Book Chapter Info
Cover for Tourism culture(s): the hospitality dimension (with Peter Lugosi).

This chapter examines the interaction between hospitality and culture. More specifically, it is argued that hospitality spaces (hotels, resorts, cruise ships and service spaces within them, including restaurants, bars and cafes) are focal points in the production of tourism culture(s). It is...

Author(s)
Harrison, D.
ISBN
2021 CABI (H ISBN 9781789245899)
Type
Book chapter
CABI Book Chapter Info
Cover for Human capital issues and challenges in the hotel industry: the case of Indonesia.

This chapter investigates the current and future human capital issues and challenges that confront hotel managers in Indonesia. By identifying areas of concern and providing a future platform, the empirical human capital-focused research discussed in this chapter offers the prospect of raising the...

Author(s)
Thio, S.; King, B.
ISBN
2021 CABI (H ISBN 9781789242812)
Type
Book chapter
CABI Book Chapter Info
Cover for Introduction to emotional intelligence in tourism and hospitality.

This chapter introduces the concept of emotional intelligence in general, and then explains the relevance of emotional intelligence for tourism and hospitality businesses. The outline of the book is also presented.

Author(s)
Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Brand Dubai: sustaining its luxury image.

This chapter looks at the sustainable nature of the 'Dubai Luxury Brand' and its ever-expanding hospitality and tourism industries, raising arguments about its long-term sustainability as a luxury destination. As discussed in this chapter, the concept of luxury is contradictory to the sustainable...

Author(s)
Heyes, A.; Nadkarni, S.
ISBN
2020 CABI (H ISBN 9781786394286)
Type
Book chapter
CABI Book Chapter Info
Cover for Sustainable tourism policies and corporate branding: case of LUX* resorts & hotels.

This chapter investigates how a major hotel group based in Mauritius, LUX* Resorts & Hotels, has implemented policies geared towards sustainable development. It discusses how the group aligns its strategies with national and international sustainable policies and sheds some light on the types...

Author(s)
Naidoo, P.; Ramseook-Munhurrun, P.; Sowamber, V.
ISBN
2020 CABI (H ISBN 9781786394286)
Type
Book chapter
CABI Book Chapter Info
Cover for Corporate social responsibilities, society and hospitality experiences.

To understand why hospitality businesses are engaging more with corporate social responsibilities (CSRs) to improve the human environment, this chapter begins with an historical review of CSRs and then moves on to discuss how CSRs are understood now. It then examines how stakeholders are further...

Author(s)
Kenyon, A. J.; Hack, L.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter
CABI Book Chapter Info
Cover for Social responsibility and experiential principles for behaviour change in hospitality.

The aim of this chapter is to present a set of principles that can be used by the hospitality industry to 'nudge' consumers to act more responsibly. The first section presents an underlying context of social responsibility; this is then applied to the characteristics of hospitality. In synthesizing ...

Author(s)
Musgrave, J.
ISBN
2020 CABI (H ISBN 9781789242034)
Type
Book chapter

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