After situating Holocaust tourism in the context of dark tourism, principles of experience design are explained and discussed, including the progression of economic value, the Four Realms of Experience, and THEME. Examples are given from specific Holocaust tourism sites to further illustrate how...

This chapter explores how a recent upsurge in tourism at Auschwitz-Birkenau has produced a problematic and unhelpful distinction between two types of visitors to the site that supposedly sit at distinct ends of the ethical spectrum of worthiness. The 'pilgrim' and the 'tourist' are the two...

This chapter examines how both indigenous and non-indigenous visitors to the Western Australian Museum (Perth, Western Australia) both connected with and authenticated their experiences of the museum's Aboriginal gallery (Katta Djinoong), and the emotional responses and learning that flow from...

This chapter first provides an overview of the historical context of the life, murder and the subsequent trial of the killers of Emmett Till (an African-American boy who was lynched in 1955). Next, discussion shifts to the controversial decisions that the Smithsonian faced in their efforts to...

This chapter determines the influence of physical environment cues at the Mevlâna Museum at Konya in Turkey, in the context of religious tourism. For this case study four main aspects of the physical environment at the Mevlâna religious site were considered: (i) decoration; (ii) ambience; (iii)...

This chapter relates the success story of St John's Co-Cathedral in Valetta, Malta which went from a dilapidated state to a level of development deserving its historic status. It is indicated that having a vision was the crucial aspect to St John's success, besides the issue of a holistic approach, ...

This chapter focuses on non-personal interpretation tools in museums and interpretation centres and how they can transmit the values of religious heritage. The objective is to reflect on the core values of religious artefacts for the societies that created them, contrasting with the way in which...

This chapter (i) discusses the growth in cultural and heritage tourism as a global market; (ii) defines cultural tourism and describes who cultural tourists are; (iii) defines heritage tourism and discusses its attributes such as authenticity and nostalgia; (iv) discusses the growth of cultural and ...

This chapter draws attention to the use of innovative technologies in visitor management, specifically in managing visitor experiences. It aims to replicate cited examples of augmented reality (AR) application in museums in developed countries in the context of Bangladesh, an emerging tourist...

This chapter aims to stimulate reflection and discussion on the design and operationalization of guided tours. Initially, a literature review on guided tours is presented and an extensive list of features that should be taken into account in the implementation of guided tours is identified. Next,...