The structure of this 3rd edition remains the same, with the exception of a whole new Part IV dealing with the 'New Business Ecosystem and Stakeholder-Driven Strategy'. All the 20 chapters have been updated or are totally new contributions. Part I ('Tourism Environment, Economic Development,...

The purpose of this chapter is to outline the importance of managing the implementation of strategy as well as the stage of strategic control; that is, the process of measuring and monitoring the performance of strategy, with its corresponding targets, results, undesirable deviations (if they...

This chapter focuses on people management in garden centres. It reviews a number of motivation theories and management approaches and discusses team development, performance appraisal, and organizational communication.

This chapter explores the evaluation stage of the planning process in leisure, sport and tourism. The steps involved in performance evaluation are outlined and in particular it is emphasized that performance evaluation must be linked to goals and objectives. Various examples of performance...

This chapter presents a number of measurement scales that were developed to examine (1) the performance of hospitality and tourism businesses, (2) organizational relationships within the industry, (3) event and festival organizers' perspectives, (4) ethics and corporate social responsibility, and...

This chapter focuses on employee performance appraisal in the context of veterinary practice. It describes the appraisal process and highlights ways to overcome staff resistance to appraisal.

This chapter characterizes key managerial roles in hotel departments of cruise ships and addresses special aspects such as performance indicators, outsourcing and management contracts.

The key question explored in this chapter is how arts and entertainment organizations ensure the sustainable survival of their organizations by managing the quality of their performance effectively. This chapter is organized as follows: first, it outlines the management cycle and discusses its...

Many new technologies have been developed to aid in the evaluation and documentation of cattle performance. It may be tempting to think that visual evaluation of livestock is outdated because it is not as 'high tech' as new and improved technologies. There is no substitute for experience in visual...

This chapter addresses the nature of human resource management (HRM) theories, processes and concepts in the context of the travel industry and travel organizations. Key topics discussed include theories of motivation and leadership, empowerment of employees, human resources (HR) planning,...